Privacy Policy

Introduction

Galaxy Vortex Nexor Hotel ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or stay at our hotel, and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

Information We Collect

Personal Information

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: first name, maiden name, last name, username, title, date of birth, and gender
Contact Data: billing address, delivery address, email address, and telephone numbers
Financial Data: bank account and payment card details
Transaction Data: details about payments to and from you and other details of services you have purchased from us
Technical Data: internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
Usage Data: information about how you use our website and services
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences

Special Categories of Personal Information

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new guest and manage your reservations
To process and deliver your hotel services including managing payments, fees and charges
To manage our relationship with you, including notifying you about changes to our terms or privacy policy
To enable you to partake in prize draws, competitions, or complete surveys
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve
To use data analytics to improve our website, services, marketing, guest relationships and experiences
To make suggestions and recommendations to you about services that may be of interest to you

How We Share Your Information

We may share your personal information in the following situations:

Service Providers: We may share your information with third-party service providers who perform services on our behalf
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
Consent: We may disclose your personal information for any other purpose with your consent

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.